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Customer Support Executive (CSE)

0 years

1 Lacs

Posted:1 day ago| Platform: GlassDoor logo

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On-site

Job Type

Full Time

Job Description

Job Title: Customer Support Executive

Job Location: Noida Sector 62

Job Type: Full-time

Preferred : Female Candidates Only

Job Summary:

We are looking for a dynamic and customer-focused Customer Support Executive , The ideal candidate will be responsible for handling customer queries, resolving complaints, and providing exceptional service via phone, email, or chat. Freshers with good communication skills are also welcome.

Key Responsibilities:

  • Handle inbound and outbound customer calls, emails, and chats in a professional manner
  • Resolve customer complaints and provide appropriate solutions and alternatives
  • Maintain detailed records of customer interactions
  • Process orders, forms, applications, and requests
  • Provide product/service information and resolve any emerging issues
  • Follow up with customers to ensure resolution and satisfaction
  • Escalate unresolved issues to the appropriate internal teams
  • Maintain a positive, empathetic, and professional attitude toward customers at all times

Requirements:

  • High school diploma or equivalent; a bachelor’s degree is a plus
  • Proven customer support experience or experience as a client service representative
  • Excellent communication and interpersonal skills
  • Good computer skills

Interest candidates kindly shares their resumes on

email : (hr@innopacttechnologies.com)

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

Schedule:

  • Day shift
  • Morning shift

Work Location: In person

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