Posted:14 hours ago|
Platform:
On-site
Full Time
Walk in Drive :: 29th Nov, Saturday
Venue : Moneyview Limited, 4th Floor , Novel Tech Park , 46/4, Hosur Road, Kudlu Gate, Garvebhavi Palya, Bengaluru, Karnataka 560068
Contact Person :: Nikita HR / 9606356237
Job Summary: We are looking for a detail-oriented and empathetic Customer Support Executive to handle customer queries and complaints primarily over inbound calls, with a focus on compliance and quality. The ideal candidate should have prior experience in a regulated industry (BFSI, FinTech, Telecom, etc.), be comfortable dealing with sensitive information, and demonstrate excellent written communication skills.
Key Responsibilities: Manage incoming calls and make outbound calls to resolve customer queries effectively. Identify and understand customer needs to ensure high satisfaction Build and maintain trust with customers through professional communication Provide accurate, complete, and timely information using appropriate tools and methods Handle customer complaints, offering effective solutions and timely follow-ups Maintain records of customer interactions and update customer accounts Follow standard communication procedures, guidelines, and company policies Go the extra mile to actively engage and retain customers
Key Requirements: Minimum 2 years of experience in customer support in a regulated industry (FinTech, BFSI, Insurance, Telecom, etc.) Excellent communication and comprehension skills Strong attention to detail, tone, and accuracy in responses
Job Type: Full-time
Pay: ₹18,000.00 - ₹25,000.00 per month
Work Location: In person
Moneyview
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