Posted:9 hours ago|
Platform:
On-site
Full Time
We are looking for a proactive and technically skilled IT Customer Support Executive to join our team. The ideal candidate will assist clients with IT-related queries, troubleshoot technical issues, and provide exceptional customer service.
**Key Responsibilities:**
* Respond to customer inquiries via phone, email, chat, or ticketing systems in a timely and professional manner.
* Diagnose and troubleshoot hardware, software, network, and system issues.
* Provide step-by-step guidance to customers for problem resolution.
* Maintain and update technical documentation, FAQs, and support logs.
* Escalate complex technical issues to higher-level IT teams when necessary.
* Monitor and follow up on open tickets to ensure timely resolution.
* Educate customers on software and hardware usage best practices.
* Assist with onboarding and training new clients on IT systems.
Job Type: Full-time
Pay: ₹15,000.00 - ₹30,000.00 per month
Work Location: In person
Gazetinc Technology LLP
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