Customer Support Executive (CSE)

CountAI

0 years

1 - 0 Lacs

ondipudur coimbatore tamil nadu

Posted:1 day ago| Platform: SimplyHired logo

Apply

Skills Required

crm software english microsoft office computer skills in-person manufacturing communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

Customer Interaction & Issue Resolution
Handle incoming customer calls, emails, and chat queries.
Understand customer issues and provide accurate, timely solutions.
Escalate unresolved issues to the appropriate internal teams.
Technical & Product Support
Provide basic troubleshooting support related to product/service usage.
Guide customers through features, processes, and best practices.
Collect customer feedback and share with the product/operations team.
Service Quality & Communication
Maintain a professional, positive, and customer-friendly attitude.
Ensure clear documentation of issues, solutions, and customer interactions.
Follow communication and support protocols to ensure consistent service quality.
CRM & Reporting
Update customer data, tickets, and follow-up actions in the CRM system.
Prepare daily/weekly reports on customer complaints, resolutions, and trends.
Track SLAs and ensure timely closure of customer tickets.
Customer Relationship Management
Build strong relationships by ensuring high satisfaction and prompt service.
Conduct follow-up calls to ensure issue resolution and customer happiness.
Identify opportunities to upsell or promote relevant services (if applicable).
Team Collaboration
Coordinate with sales, service, technical, and billing teams for issue resolution.
Participate in team meetings, process improvements, and training programs.

Skills Required

Strong communication and interpersonal skills
Problem-solving ability
Good command of English/Hindi/regional language (as required)
Customer-first attitude
Basic computer knowledge (MS Office, CRM tools)
Ability to handle pressure and multitask
Experience in customer support in manufacturing industry is an added advantage.

Job Type: Full-time

Pay: ₹12,868.02 - ₹25,365.00 per month

Work Location: In person

More Jobs at CountAI

Accounts Executive - Finance & Accounts

Ramanathapuram, Coimbatore, Tamil Nadu

2.0 - 4.0 yrs

INR 0 - 0 Lacs

Accounts Executive - Finance & Accounts

India

2.0 - 4.0 yrs

INR 0 - 0 Lacs

Accounts Executive - Finance & Accounts

Ramanathapuram, Coimbatore, Tamil Nadu

3.0 - 5.0 yrs

INR 1 - 3 Lacs

Accounts Executive - Finance & Accounts

India

3.0 - 5.0 yrs

INR 1 - 3 Lacs

Technical Support Engineer

India

1.0 - 1.0 yrs

INR 1 - 3 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.