Customer Support Executive (Chat, Voice)

Job Description:

We are looking for a proactive and customer-focused Customer Support Executive to manage pre- and post-purchase interactions, support walk-in studio sales, and ensure a smooth, satisfying experience across all customer touchpoints. This is a long-term role, and we are specifically seeking candidates who can commit to at least 1 year.

Key Responsibilities:

• Build and maintain strong relationships with customers, partners, and internal teams
• Respond promptly to inbound leads via email, phone, or chat
• Assist customers with product inquiries including features, pricing, and availability.
• Provide quotations and assist with purchase decisions
• Resolve pre-purchase concerns such as product compatibility or customization options
• Address post-purchase issues like installation support, defects, returns, or replacements
• Manage warranty claims, repair, and replacement requests professionally
• Gather and relay customer feedback to improve overall experience
• Maintain an active CRM and sales funnel to track interactions and pipeline progress
• Sell products in-studio by engaging walk-in customers and offering tailored solutions

WHAT ARE WE LOOKING FOR:

• Excellent spoken and written English
• Fast and accurate typing skills
• Strong customer service and communication skills
• Flexibility to work weekends or odd hours
• Sales experience is a bonus
• Self-driven and able to work independently in a remote setting

Job Type: Full-Time | Onsite |

Experience Level: Fresher / Experienced candidates (0–2 years)

Minimum Commitment period: 1 year

Compensation And Benefits:

• Salary: 15,000-22,000 per month (based on experience)
• Health insurance and paid sick time

Language:

• English (Required)
• Hindi (Required)
• Kannada
• Tamil

Why Join Us?

• Be part of a fast-growing company with opportunities for creative growth.
• Work in a dynamic, design-forward environment.
• Help shape the visual identity of a luxury home hardware brand.
• Contribute to projects that are seen and appreciated by thousands of design-conscious customers.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Paid time off

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Application Question(s):

• Will you be able to commit to this role for a minimum of 1 year?

Work Location: In person

Application Deadline: 18/07/2025