Customer Support Executive-B2B

Job Title: Customer Support Executive – B2B
Location: Janakpuri West, Delhi
Salary: Up to ₹25,000 per month
Job Type: Full-Time

About Us

We are a growing EdTech company dedicated to transforming the way schools and colleges engage with digital learning solutions. Our mission is to provide innovative products and services that enhance the learning experience and help institutions achieve academic excellence.

Key Responsibilities

• Handle queries and provide support to schools and colleges regarding our EdTech solutions.
• Build and maintain strong professional relationships with clients (schools, colleges, and institutions).
• Visit schools and colleges as part of marketing and client engagement activities.
• Assist in onboarding and guiding institutions to use our platform effectively.
• Collaborate with the sales and marketing team to ensure customer satisfaction and smooth service delivery.
• Gather feedback from clients and share insights with the internal team for improvement.

Requirements

• Freshers with excellent communication skills and a pleasing personality are welcome.
• Strong interpersonal and problem-solving skills.
• Comfortable with traveling to schools and colleges for meetings and marketing purposes.
• Ability to handle multiple queries and provide timely resolutions.
• Passion for education and technology is a plus.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Paid time off

Experience:

• Customer support: 1 year (Preferred)

Willingness to travel:

• 75% (Required)

Work Location: In person