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Eteam
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Customer Support

Customer Support

Eteam

2 - 6 years

3 - 7 Lacs

Bengaluru / Bangalore Karnataka India

Posted:2 months ago| Platform: Foundit logo

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Skills Required

Sales Conflict Management Customer Services

Work Mode

On-site

Job Type

Full Time

Job Description

Roles & Responsibility: Recording customer information accurately Establish a good working relationship with Sales/operations team in process customer sales orders and ensure effective communication. Providing efficient and accurate administration support to the Sales and operations team(such as input engineer timesheet information on a weekly basis and process engineer expenses) Supporting the sales teams of any updates of sales orders. Pro-active management of open work orders service and callouts Ensure that all necessary information is accurately recorded in the relevant systems Communicating with various departments including Sales and Assessors Pro-active management of open work orders service and callouts Ensure own email inboxes and teams shared inbox are managed effectively Ensure portals are updated and responded to within the agreed SLA Working to KPI's and SLA's. Dispute resolution, price and contract queries. Skill sets required : Have exceptional customer service skills Excellent communication (verbal and written ) and team working skills Good Attention to detail High level MS Office knowledge skills Be proactive and ability to grasp new processes

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