Customer Support Engineer I

As a Customer Support Engineer at AllCloud, a Tech-Fin company based in Hyderabad, India, you will play a crucial role in ensuring high customer satisfaction and prompt issue resolution. Your responsibilities will include: - Handle critical accounts with professionalism and empathy to ensure customer satisfaction. - Manage inbound, outbound, and email conversations with clients, providing timely updates and clear information. - Provide basic technical support, including troubleshooting, assisting with Excel, and using standard ticketing systems. - Log, track, and resolve support requests, escalating complex issues when necessary. - Document all customer interactions and resolutions in ticketing software for accurate records. - Maintain a professional communication style, both verbal and written, with a focus on customer service and problem-solving. - Collaborate with internal teams to resolve challenging issues and ensure workflow efficiency. To excel in this role, you should possess: - Strong interpersonal skills and a customer-oriented mindset. - Capability to work under pressure while effectively managing time. - Willingness to learn new tools and upgrade technical know-how as per business needs. - Basic proficiency in MS Excel and familiarity with ticketing systems. In terms of academic qualifications, a Graduation/Basic degree in B. com or a related field is required, with an MBA in Finance being preferred. Join AllCloud and be part of a dynamic team that is dedicated to building innovative Unified Lending technology for Banks and Financial Institutions to help them scale. With over 10 years of experience working with 500+ lenders across various geographies, we are committed to delivering industry best practices in lending. Visit our website at https://allcloud.in to learn more about us. As a Customer Support Engineer at AllCloud, a Tech-Fin company based in Hyderabad, India, you will play a crucial role in ensuring high customer satisfaction and prompt issue resolution. Your responsibilities will include: - Handle critical accounts with professionalism and empathy to ensure customer satisfaction. - Manage inbound, outbound, and email conversations with clients, providing timely updates and clear information. - Provide basic technical support, including troubleshooting, assisting with Excel, and using standard ticketing systems. - Log, track, and resolve support requests, escalating complex issues when necessary. - Document all customer interactions and resolutions in ticketing software for accurate records. - Maintain a professional communication style, both verbal and written, with a focus on customer service and problem-solving. - Collaborate with internal teams to resolve challenging issues and ensure workflow efficiency. To excel in this role, you should possess: - Strong interpersonal skills and a customer-oriented mindset. - Capability to work under pressure while effectively managing time. - Willingness to learn new tools and upgrade technical know-how as per business needs. - Basic proficiency in MS Excel and familiarity with ticketing systems. In terms of academic qualifications, a Graduation/Basic degree in B. com or a related field is required, with an MBA in Finance being preferred. Join AllCloud and be part of a dynamic team that is dedicated to building innovative Unified Lending technology for Banks and Financial Institutions to help them scale. With over 10 years of experience working with 500+ lenders across various geographies, we are committed to delivering industry best practices in lending. Visit our website at https://allcloud.in to learn more about us.