Customer Support & Consultation Coordinator (Female Candidate Preferred)

About Us

PeptideWebMD is a growing telemedicine company that helps patients access peptide therapies with ease and confidence. We are looking for a motivated Customer Support & Consultation Coordinator to join our team.

Key Responsibilities

• Call leads and prospective customers to assist them with booking consultations.
• Support existing customers by handling queries and providing guidance.
• Deliver excellent customer service and build strong relationships.
• Follow up with customers via phone, email, or WhatsApp to ensure bookings.
• Record and update all interactions in our CRM system.
• Work closely with the team to achieve targets and improve conversions.

Requirements

• Female candidate with at least 1 year of experience in an International BPO or Contact Center.
• Fluent English communication skills (verbal & written).
• Customer Service Skills / Qualities:
• Patience and empathy while assisting customers.
• Active listening and effective problem-solving.
• Professional and polite communication.
• Sales Skills / Qualities:
• Persuasive and confident communication.
• Ability to handle objections and guide customers.
• Goal-oriented with a focus on closing bookings.
• Comfortable using CRM tools and basic computer applications.
• Positive, motivated, and team-oriented.

What We Offer

• 5-day working week (Saturday & Sunday off).
• Remote work flexibility.
• Growth opportunities in a fast-scaling healthcare startup.

Job Type: Full-time

Pay: Up to ₹25,000.00 per month

Benefits:

• Work from home