Customer Support Associate

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

SaveSage Solutions Private Limited

0 - 1 years

3 - 5 Lacs

India

Posted:11 hours ago

Job Description

Location: Gurugram (On-site)

Working Days: 6 days a week

Experience: 0–1 years

Employment Type: Full-time

About SaveSage

SaveSage is a fintech platform that helps users make smarter credit card decisions, optimise rewards, and maximise their credit card benefits.

Key Responsibilities

Handle customer queries and complaints via calls, emails, and chat.
Assist users with app navigation, onboarding, and feature-related issues.
Troubleshoot issues related to credit card tracking, transactions, and reward points.
Coordinate with Product and Tech teams to resolve complex issues.
Maintain records of customer queries, feedback, and resolutions.
Follow up with users to ensure timely resolution and customer satisfaction.
Identify recurring issues and share feedback to improve the user experience.

Requirements

Bachelor's degree in any discipline.
0–1 years of experience in customer support. Freshers can apply.
Excellent verbal and written communication skills.
Strong problem-solving and interpersonal skills.
Customer-first attitude with attention to detail.
Basic knowledge of banking, fintech, or credit cards is an added advantage.

Immediate joiners preferred.

You can also share your CV at hr@savesage.club with the subject line Customer Support Executive – Application.

Pay: ₹300,000.00 - ₹500,000.00 per year

Work Location: In person

Skills Required

Customer Support Credit Card Customer Queries Onboarding Customer Satisfaction User Experience Attention to Detail Banking Credit Cards Customer service UX design Problem solving

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Customer Support Associate