Customer Support Associate-Marathi

About Marut

Marut Drones

is India's leading Industrial Drone Manufacturer based in Hyderabad. Known for our powerful and innovative drones, we have developed popular models like Agricopter for precision agriculture, Hepicopter for long-range deliveries, Seed copter for afforestation, and Marut ZAP for mosquito eradication and disease prediction.Marut Drones has been

recognized with numerous prestigious awards

for its innovation and contributions to various sectors. These accolades include the

FICCI Award for Sustainable Agriculture

, the

Telangana State Industries Award 2022

for

Best Startup

, the

NASSCOM Emerging Technology Award for Drones and AI

, and the

South India Business Award

. These awards highlight the company's commitment to excellence, sustainability, and its transformative impact across industries.Marut Drones is looking for a dedicated and customer-focused

Tele caller proficient in Marathi

to support our agricultural drone outreach activities. The ideal candidate will be responsible for connecting with farmers, distributors, and potential clients, explaining product benefits, and generating leads for the Sales team.

Key Responsibilities

Outbound Calling & Lead Generation

• Make outbound calls to farmers, dealers, and prospective clients in Marathi.
• Explain Marut's agricultural drone products and services clearly and convincingly.
• Generate and qualify leads for the Sales and Field teams.
• Maintain a high call volume with good conversion quality.
  

Customer Engagement

• Understand customer needs and provide appropriate information.
• Follow up with leads to ensure timely engagement and closure.
• Build rapport with customers to promote trust and long-term association.
  

Documentation & Record Keeping

• Update customer details, call outcomes, and lead status in CRM/tools.
• Share daily/weekly reports with the Sales team.
• Maintain call logs and ensure accuracy of records.
  

Coordination Support

• Coordinate with Sales, Marketing, and Field Teams for lead allocation.
• Schedule product demos and field visits as required.
• Assist in basic customer grievance handling and escalating issues appropriately
  

Knowledge And Skill Required

• Excellent fluency in Marathi (reading, writing, speaking).
• Good communication skills in Hindi or English is an added advantage.
• Strong persuasion and customer-handling skills.
• Ability to explain technical/Agri products in simple and clear language.
• Hands-on experience with Zoho CRM for lead management, data updates, and call tracking.
• Basic computer skills (MS Excel, CRM tools).
• Ability to multitask, stay organized, and work in a fast-paced environment.
  

Qualifications

• Minimum 12th Pass / Graduate in any discipline.
• 03 years of experience in tele calling, customer support, or sales calling.
• Experience in agriculture, Agri-inputs, farming solutions, or technology products is an added advantage.