Customer Support Associate

You will be working at the MBC Centre, Opp. Cine Wonder Cinema, Ghodbunder Road, Thane (W), 400607 in an onsite night shift role starting from 7:00 PM to 4:00 AM. This opportunity is suitable for individuals with a strong command of English, whether you are a fresher or an experienced professional. Your main responsibilities will include making outbound calls to potential international customers, addressing customer inquiries promptly, maintaining accurate customer records, meeting daily and monthly sales targets, and collaborating with team members to ensure excellent service delivery and customer satisfaction. To excel in this role, you must possess fluency in English, excellent communication skills, basic computer knowledge, the ability to work in a fast-paced and target-driven environment, and at least a high school diploma (HSC) or a graduate degree. Additionally, you should be able to commute to the office independently, as this is an onsite job with fixed working hours from 7:00 PM to 4:00 AM. If you are a motivated individual with a passion for customer service and are excited about the challenges of a dynamic international BPO role, we welcome you to apply for this position. This is a full-time, permanent role in the Customer Success, Service & Operations department of a BPO/Call Centre, focusing on Customer Retention through voice and blended interactions. The benefits of this position include health insurance and Provident Fund. The work schedule involves fixed shifts from Monday to Friday during night and US shifts. The ideal candidate should have at least a Higher Secondary (12th Pass) education, and prior experience of 1 year in total work and customer service is preferred. If you are available for overnight and night shifts, possess the required language skills, and can work in person at the specified location, we look forward to receiving your application. The application deadline for this opportunity is 14/10/2024.,