Home
Jobs

Customer Support Associate

0 years

2 - 3 Lacs

Posted:14 hours ago| Platform: SimplyHired logo

Apply

Work Mode

Remote

Job Type

Full Time

Job Description

About the Role:

We are looking for a dedicated and personable Customer Support Associate to join our team. In this role, you will be the first point of contact for our customers, ensuring their queries are resolved quickly, professionally, and with empathy. You will play a key role in maintaining customer satisfaction and supporting the company’s reputation for excellent service.

Key Responsibilities:

  • Handle incoming customer inquiries via phone, email, chat, or social media.
  • Resolve product or service issues by clarifying the customer’s complaint, determining the cause, and selecting the best solution.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Follow up with customers to ensure their issues are fully resolved.
  • Maintain records of customer interactions and update internal databases.
  • Escalate complex issues to senior support staff or relevant departments.
  • Identify trends in customer concerns and report to management for improvement.
  • Assist in creating support documentation such as FAQs and help articles.

Requirements:

  • Bachelor’s degree or equivalent preferred (any stream).
  • Proven customer service or support experience is a plus.
  • Strong verbal and written communication skills.
  • Ability to multitask, prioritize, and manage time effectively.
  • Proficiency in basic computer applications (MS Office, CRM tools, etc.).
  • Empathetic, patient, and solution-oriented approach.

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

  • Health insurance

Schedule:

  • Monday to Friday

Work Location: Hybrid remote in Wayanad, Kerala

Mock Interview

Practice Video Interview with JobPe AI

Start Customer Service Interview Now
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You

Bengaluru, Karnataka, India