Customer Support Associate

Job Description

The Opportunity: Entry level position; provide initial technical product support to customers by handling inquiries and troubleshooting basic technical product-related issues. Gather information to identify and assess nature of problem. Record incident in a tracking system to maintain log of product issues for escalation and product development teams. Typically refer to transcript or established process in training manuals and guides to recommend solutions. Escalate complex issues to higher-level technical product support specialists or management. Job Description Avantor is looking for an Associate for the Customer Support team. Its an entry level position; provide initial technical product support to customers by handling inquiries and troubleshooting basic technical product-related issues. Gather information to identify and assess the nature of the problem. Record incident in a tracking system to maintain log of product issues for escalation and product development teams. Typically refer to transcript or established process in training manuals and guides to recommend solutions. Escalate complex issues to higher-level technical product support specialists or management. What were looking for Education: Post-secondary education or equivalent job experience; college degree preferred but not required. Experience: 0-3 years of experience in mining or commercial assay laboratory or related field required. Preferred Qualification: Computer skill and aptitude to operate a variety of computer software programs and systems is required. Exceptional communication and interpersonal skills. Display ability to be a strong team player. Excellent organizational skills. Skilled in relationship building is required How you will thrive and create an impact: Conducts sales calls in order to ascertain customer needs and/or to close sales. Seeks out new sales opportunities. Prepares expense reports. Prepares and evaluates territory reviews. Frequently travels to customer locations to evaluate onsite customer care needs. Continually enhances product knowledge as well as sales and customer applications skills. Maintains specific account records as required by management. Maintains awareness of territory and overall sales and profitability goals. Reports security and/or health and safety infractions or potential infractions in a timely manner and to the appropriate contacts. Performs other duties as assigned.