Customer Support Associate

Job Title: Customer Support Associate

Experience Required: 2+ Years

Job Location: Valasaravakkam, Chennai

Job Type: Full-time

Responsibilities

• Handle customer queries and complaints through calls, emails, or chat in a professional manner.
• Troubleshoot product/service issues and provide timely solutions.
• Coordinate with internal teams to resolve escalations and ensure customer satisfaction.
• Maintain accurate records of customer interactions and feedback.
• Contribute to team coordination and support colleagues when required.
• Identify areas for process improvement and share suggestions with the team/management.

Requirements

• Minimum 2 years of experience in customer support or related role.
• Strong communication and interpersonal skills.
• Ability to troubleshoot and resolve issues effectively.
• Good team coordination and collaboration skills.
• Problem-solving mindset and customer-first approach.
• Basic computer knowledge (MS Office, CRM tools preferred).

Thanks & Regards,

Archana JS

HR Specialist

+91- 9940968202 | [email protected] |www.2cqr.in

Job Types: Full-time, Permanent

Pay: Up to ₹25,000.00 per month

Work Location: In person