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Botree Software International Pvt Ltd logo

Customer Support (Application support)

1 - 5 years

0 Lacs

chennai tamil nadu

Posted:2 weeks ago| Platform: Shine logo

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Skills Required

english language basic knowledge of sql hindi language tamil language

Work Mode

On-site

Job Type

Full Time

Job Description

The responsibilities of this role include resolving service issues (Level 1 & 2 as appropriate) by understanding and clarifying customer problems, determining the cause, and ensuring resolution based on SLAs. You will be expected to manage customer expectations of response time, issue resolution, and provide quality support. Additionally, you will be required to generate reports on a need basis and provide technical support. The technical skills required for this role include a basic knowledge of SQL. Proficiency in Hindi, English, and Tamil languages is mandatory. This is a full-time position with a day shift schedule. The work location is in person.,

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Botree Software International Pvt Ltd logo
Botree Software International Pvt Ltd

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