Customer Support

As a Customer Support Executive in our BPO team, your role will involve being the first point of contact for customers, assisting them in resolving queries efficiently over phone and email. Your responsibilities will include: - Handling inbound customer calls professionally - Providing accurate information on products, services, and policies - Assisting customers in troubleshooting and resolving complaints - Ensuring high customer satisfaction through friendly and timely support - Documenting interactions and maintaining customer records - Collaborating with team members and supervisors to enhance service quality We are seeking freshers or candidates with little to no experience in BPO Customer Service. The qualifications we are looking for include: - Excellent communication skills in English; additional languages are a plus - Good listening and problem-solving abilities - Positive attitude and eagerness to learn - Willingness to work in rotational shifts, including weekends and holidays - Basic computer knowledge (MS Office, email, etc.) In addition to the role and responsibilities, we offer hands-on training, career growth opportunities, a supportive work environment, an attractive salary with incentives, health insurance, Provident Fund, and other statutory benefits. The job is based in Thane, Maharashtra, with convenient transport options available. As a Customer Support Executive in our BPO team, your role will involve being the first point of contact for customers, assisting them in resolving queries efficiently over phone and email. Your responsibilities will include: - Handling inbound customer calls professionally - Providing accurate information on products, services, and policies - Assisting customers in troubleshooting and resolving complaints - Ensuring high customer satisfaction through friendly and timely support - Documenting interactions and maintaining customer records - Collaborating with team members and supervisors to enhance service quality We are seeking freshers or candidates with little to no experience in BPO Customer Service. The qualifications we are looking for include: - Excellent communication skills in English; additional languages are a plus - Good listening and problem-solving abilities - Positive attitude and eagerness to learn - Willingness to work in rotational shifts, including weekends and holidays - Basic computer knowledge (MS Office, email, etc.) In addition to the role and responsibilities, we offer hands-on training, career growth opportunities, a supportive work environment, an attractive salary with incentives, health insurance, Provident Fund, and other statutory benefits. The job is based in Thane, Maharashtra, with convenient transport options available.