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Paytm
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Customer Support Agent

Customer Support Agent

Paytm

1 - 6 years

1 - 4 Lacs

noida

Posted:1 week ago| Platform:

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Skills Required

customer support mobile payments recruitment ai financial services artificial intelligence customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the team:

CST Team comprises service associates who help customers get onboarded on Paytm and help them have a good experience of Paytm services.

About the role:

Candidate has to handle concerns and complaints raised by the customers/merchants on a day-to-day basis and make sure the daily tasks are being closed within the defined TAT with a good customer experience.

Expectations/ Requirements:

Resolving day-to-day queries of the customers/merchants via call/chat.

Oversee day-to-day management of campaigns and ensure brand consistency

Ensure brand consistency in copy through tone, voice, and terminology

Developing and implementing a timeline to achieve targets.

Superpowers/ Skills that will help you succeed in this role:

High level of drive, initiative, and self-motivation

1+ years experience in customer support

Exceptional multi-tasking skills

Strong problem-solving skills

Educational Qualification:

Any Graduate.

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Paytm

Fintech / Digital Payments

Noida

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Customer Support Agent