Customer Success Trainee/Associate

Lumel

0 - 2 years

3 - 5 Lacs

india

Posted:1 week ago| Platform: GlassDoor logo

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Skills Required

resolve strategies support management planning database

Work Mode

On-site

Job Type

Part Time

Job Description

As a Customer Success Trainee/Associate at Lumel you will be:

On-boarding and train new customers
Build & strengthen customer relationships
Handling customer requests and complaints through email and calls (if required)
Address, resolve, and record any customer issues that arise pertaining to business growth and general account satisfaction
Have a comprehensive knowledge of the product to answer all customer related inquires
Demonstrate the value of product to our customers by providing amazing customer support
Develop and maintain customer-success strategies and best practices, as well as customer-support content
Provide insights to the product team to improve our developing platform
Effectively communicate with internal and external teams for better understanding of customer requirements

Requirements:

BE IT/CSE
0-2 years of experience
Proven ability to build relationships with customers
Strong time-management and organizational skills
Strong skills in verbal and written communications, strategic planning, and project management
Analytical and process-oriented mindset
Ability to work effectively across multiple departments in a deadline-driven environment
Active team player, self-starter, and multitasker who can quickly adjust priorities
Database knowledge and Handsons would be added advantage

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