Customer Success Specialist (Collection Process)

Position Overview:

We are looking for talented individuals for Customer Success Specialists role who are passionate about making a big impact in customer success including physicians primarily based in UK.

Responsibilities:

Account Management:

• Maintain accurate records of all collection activities, including communication logs, payment arrangements, and amounts paid.
• Review and update account statuses as per internal guidelines.

Customer Service:

• Understand the problem of customers and handle escalations
• Provide customer support to clients through Voice and Non-voice
• Providing customer support via phone, email, and live chat
• Accurate payment posting in the revenue cycle software provided by the client and generating the invoices
• Ensures that all the request, queries and complaint of customer are responded in a timely and professional manner
• Contact debtors to discuss overdue balances and offer payment solutions.
• Handle 40–60 inbound calls daily from current or prospective patients.
• Update account notes accurately and adjust statuses in line with company procedures.
• Research and resolve disputed balances in a timely manner.
• Review accounts for potential closure and assist with report preparation.

Required skills & Competencies:

• Strong English communication skills (both written and verbal).
• Prior experience in BPO, Banking, or Credit Card processes preferred.
• Minimum 2+ years of international collections experience (U.S., U.K) is required.
• Bachelor's degree or higher in Business Administration, Marketing, Communications, or a related field (Preference will be given to the candidates having experience in healthcare, Patient calling, soft collections)
• Strong customer service skills
• Prior experience in customer service, account management, or a related field is preferable
• A positive attitude, a customer-centric mindset, and problem-solving abilities

Benefits:

• Generous medical insurance cover for yourself and your family
• Accidental Insurance
• Located very close to metro
• Performance Incentive

Job Type: Full-time

Benefits:

• Health insurance

Work Location: In person