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Customer Success Manager - Salesforce Marketing Cloud (SFMC Experience Mandatory)

Customer Success Manager - Salesforce Marketing Cloud (SFMC Experience Mandatory)

Salesforce

8 - 12 years

0 Lacs

hyderabad telangana

Posted:1 week ago| Platform: Shine logo

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Skills Required

project leadership technology consulting communication presentation technical customer success customer success manager saas platform use technology solutions development technical andor solutions architecture analyzing technical concepts translating technical concepts into business terms mapping business requirements into technical features coordinating high volume events leading crossfunctional teams

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: As a Customer Success Manager (CSM) at Salesforce, you will serve as the primary contact point for Salesforce's largest and highest-profile customers. Your role will involve partnering with assigned accounts to improve their technical and operational health, ensuring they maximize the value of their Salesforce investment. You will act as a trusted advisor, building strong relationships with customers, translating their business needs into solutions, and proactively setting them up for success through platform optimization. Key Responsibilities: - Function as the Marketing Cloud Subject Matter Expert (SME) for the technical and operational configuration of the customer - Serve as the single point of customer accountability for all Signature deliverables, experience, renewal, and expansion - Cultivate and maintain stakeholder relationships with customers" IT and business executive leadership - Help customers achieve their business goals on the Salesforce Marketing platform by coordinating services, providing guidance, and acting as an advisor for feature adoption - Communicate the value of Signature Success and ensure collaborators understand this value for customer renewals - Act as an advocate for customers during the resolution of high severity cases and conduct quarterly reviews for proactive support and enhancement - Build strong relationships with internal teams to lead customer relationships for success and revenue opportunities - Anticipate and adapt to role changes per evolving Salesforce needs Qualifications Required: - Experienced professional with 8+ years of relevant industry expertise in Technical Customer Success, Customer Success Manager, SaaS platform use, or project leadership - Exceptional communication and presentation skills with the ability to communicate effectively at all levels of the organization - Ability to analyze technical concepts and translate them into business terms, as well as map business requirements into technical features - Experience with high volume events and leading cross-functional teams for customer needs - Preferred: 2+ years in the Salesforce Ecosystem, Salesforce product certifications, deep understanding of Marketing Cloud and Digital Marketing processes, knowledge of Salesforce product suite and features If you require assistance due to a disability applying for open positions, please submit a request via the Accommodations Request Form.,

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Customer Success Manager - Salesforce Marketing Cloud (SFMC Experience Mandatory)