Customer Success Fresher Job

Job Description

About the job: Key responsibilities: 1. Maintain a deep understanding of the Apty product and features facilitating smooth implementation of Apty on customer applications. 2. Support customers through the implementation process, providing process and feature consultation. 3. Configure and test Apty features and content to align with customer's project scope. 4. Serve as the technical expert, answering questions, resolving issues, and committing the compatibility code into the main platform branch. 5. Attend customer calls and provide immediate assistance in case of critical issues. 6. Collaborate with engineering and product team to drive issue resolutions. 7. Correspond with customers via calls and email. 8. Provide excellent service, keeping customers extremely satisfied and generating high CSAT scores. 9. Work cross-functionally in collaboration with diBerent departments, including Product, Engineering, Customer Success, Sales, and Marketing to address concerns, questions, and requests. Who can apply: Only those candidates can apply who: are Computer Science Engineering students Salary: ₹ 6,00,000 - 9,00,000 /year Experience: 0 year(s) Deadline: 2025-06-12 23:59:59 Other perks: Informal dress code, 5 days a week, Free snacks & beverages Skills required: MySQL, HTML, CSS, JavaScript, Problem Solving and Effective Communication About Company: Apty is a leader in Enterprise Software Adoption. Our platform goes beyond basic UI walkthroughs to improve business processes and employee productivity. We work with web applications to provide real-time guidance, track usage, and oBer actionable insights to enhance eBiciency and self-suBiciency.