Customer Success-Expert

Job Title: Customer Success-Expert

Location: [Gurugram]
Job Type: Full-Time
Experience: 3 Years - 5 years

About Us:
Oodles Technologies is a leading Information Technology & Consulting firm, committed to enhancing the value of enterprises through cutting-edge technology solutions. We are looking for a proactive and motivated Customer Success-Expert to join our dynamic team.
Job Role :
We are looking for a high-performing Customer Success - Expert with strong experience in Prospecting & Outreach, LinkedIn marketing, IT lead generation, and freelancing platform bidding. The ideal candidate should be target-driven, excellent at Client Acquisition, and capable of building long-term relationships that contribute to overall Revenue Growth. Knowledge of Customer Success practices such as Customer Journey Mapping, Issue Resolution, and Retention & Renewals will be an added advantage.

Key Responsibilities

Lead Generation & Prospecting

• Conduct market research to identify potential clients and market trends across various global regions.
• Perform consistent prospecting & outreach through bidding platforms such as Upwork, Fiverr, Freelancer, PPH, LinkedIn, Sales Navigator, Apollo, etc
• Use LinkedIn to engage with decision-makers and build strong networking & relationship-building pipelines.
• Generate high-quality leads and convert them into opportunities to support sustained revenue growth

Client Acquisition & Relationship Management

• Manage end-to-end client acquisition activities including communication, requirement gathering, and solution pitching.
• Build and maintain long-term client relationships with an emphasis on customer relationship management .
  Handle queries professionally, resolve concerns, and assist with issue resolution & escalation handling when needed.
• Contribute to increasing retention & renewals by maintaining positive and continuous client engagement.

• Sales Strategy, Negotiation & Closing

• Create compelling proposals, PPTs, and customized business pitches based on client needs.
• Lead deal negotiation , address objections, and close sales to meet monthly and quarterly targets.
• Prepare and deliver strong presentations showcasing the value of the company’s IT/digital services

• Customer Success & Post-Sales Coordination (Preferred)

• Support clients throughout the onboarding process using customer journey mapping best practices.
• Help maintain SLA management standards and assist with Quarterly Business Reviews (QBRs) when interacting with repeat clients.
• Maintain regular touchpoints to ensure smooth service delivery and satisfaction.

• Pipeline, Reporting & Performance

• Keep CRM updated with all conversations, follow-ups, proposals, and deal stages.
• Maintain a structured pipeline of leads and ongoing discussions.
  Provide concise weekly and monthly reports, highlighting achievements toward revenue growth and targets

Experience : 3 years - 5 years
Required Skills & Qualifications

• 3 Years - 5 years of experience in lead generation, prospecting & outreach, and bidding on freelancing platforms.
• Proven expertise in LinkedIn lead generation using Sales Navigator.
• Excellent communication, proposal writing, and sales pitching skills\
• Strong understanding of IT services including SEO, Paid Media, Web Development, Content, and Social Media Marketing.
• Ability to convert cold leads into warm prospects and close deals confidently.
• Knowledge of customer success concepts like issue handling, retention, and relationship management is a plus
• Strong organization, multitasking, and interpersonal skills.
  Bachelor’s degree preferred; fluency in additional languages will be an advantage.

Experience : 3 years - 5 years
Skills : Lead genaration, Bidding, Linkedin Marketing, Business Development, Prospecting & Outreach, Revenue Growth, Client Acquisition, Deal Negotiation, Networking & Relationship Building, Communication, Customer Journey Mapping, SLA Management, Issue Resolution & Escalation Handling, Quarterly Business Reviews (QBRs), Customer Relationship Management, Retention & Renewals, IT sales