Job
Description
Location : On-site, Choolai, Chennai Compensation : ₹20,000–₹25,000 per month Schedule : Monday–Saturday, 9:30 AM–7:00 PM Experience : 1–2 years in e-commerce or SaaS customer support About This Opportunity: Join Printrove as we revolutionize India's print-on-demand industry. We empower entrepreneurs and creators to build profitable brands without the complexities of inventory management, shipping logistics, or operational overhead. As our Customer Success Executive, you'll be the bridge between our innovative platform and the merchants who depend on us. This isn't just about answering questions, you'll be solving real business challenges, enabling growth, and directly contributing to our merchants' success stories. What You'll Do: Champion Our Merchants Handle inbound calls, emails, and support tickets with a solution-first mindset. Every interaction is an opportunity to strengthen relationships and demonstrate our commitment to merchant success. Orchestrate Operations Collaborate with our operations team and shipping partners (Delhivery, Blue Dart, Shiprocket) to provide accurate, real-time updates on orders, shipments, and delivery status. Solve Complex Problems Go beyond surface-level responses. Investigate root causes, propose sustainable solutions, and proactively address recurring issues to improve the overall merchant experience. Drive Data Excellence Maintain comprehensive records using Zoho Desk, Zoho CRM, and MyOperator. Your attention to detail ensures our team has the insights needed for continuous improvement. Identify Growth Opportunities Recognize high-potential merchants and seamlessly connect them with our Sales team. Your merchant insights directly fuel our business development efforts. Elevate Service Standards Work closely with our Customer Success Team Lead to refine processes, implement best practices, and consistently exceed merchant expectations. What We're Looking For: Proven Experience 1–2 years in SaaS or e-commerce customer support with a track record of maintaining high satisfaction scores and resolving complex issues. Communication Excellence Fluent English communication skills with the ability to explain technical concepts clearly. Proficiency in Hindi and Tamil is highly valued for our diverse merchant base. Technical Aptitude Hands-on experience with CRM and ticketing systems, particularly Zoho Desk and Zoho CRM. Quick to learn new tools and adapt to evolving workflows. Strategic Problem-Solving Strong analytical skills with the ability to think critically under pressure. You see challenges as puzzles to solve, not obstacles to avoid. Local Presence Based in Chennai and comfortable with daily commute to our Choolai office. We believe in-person collaboration drives our best results. Future-Forward Mindset Interest in AI tools and automation is a significant plus. We're building tomorrow's customer support experience today. Why Choose Printrove? High-Impact Environment Your work directly influences merchant success and company growth. See immediate results from your efforts in a fast-paced startup setting. Accelerated Learning Gain cross-functional exposure to customer success, logistics, sales, and operations. Build skills that open doors across the tech industry. AI-Enhanced Operations Work with cutting-edge AI tools and workflows. Learn how modern startups leverage technology to scale efficiently and deliver exceptional experiences. Clear Career Progression Defined pathways to advance into Key Account Management, Sales, or Customer Success leadership roles based on performance and interests. Meaningful Mission Be part of democratizing entrepreneurship in India. Every problem you solve helps a small business owner achieve their dreams. Ready to Join Our Mission? If you're passionate about customer success, thrive in dynamic environments, and want to be part of India's print-on-demand revolution, we want to hear from you. Show more Show less
