Customer Success Executive / Client Servicing (Creative Design Agency)

Key Responsibilities

• Serve as the primary point of contact for assigned clients.
• Manage end-to-end client servicing – from onboarding to delivery.
• Coordinate with design, strategy, and creative teams to ensure timely execution.
• Review deliverables for accuracy, branding consistency, and quality (QA) before client handover.
• Maintain 100% error-free client communication and delivery.
• Understand client requirements clearly and translate them into actionable briefs.
• Proactively identify opportunities for account growth and upselling.
• Handle Key Account Management (KAM) for priority clients.
• Track project timelines, approvals, and feedback to avoid delays.
• Ensure high client satisfaction, retention, and relationship building.

Requirements

• 1–3 years of experience in Client Servicing / Customer Success / Account Management (preferably in a creative, branding, or digital agency).
• Strong understanding of design/creative workflows (branding, campaigns, UI/UX, etc.).
• Excellent communication & presentation skills (verbal + written).
• Strong attention to detail for QA and error-free delivery.
• Ability to manage multiple clients/projects simultaneously.
• Familiarity with tools like Figma, Adobe Creative Suite, Trello/Asana, MS Office/Google Workspace.
• Problem-solving mindset with a client-first approach.

Job Type: Full-time

Pay: ₹10,919.37 - ₹30,000.00 per month

Experience:

• Brand Servicing Executive: 2 years (Required)
• Customer Retention: 1 year (Required)
• Agency Servicing: 1 year (Required)
• Client Partner – Creative: 1 year (Required)

Language:

• English (Preferred)

Work Location: In person