Customer Success Associate @ Preschool

Dibber Schools – Customer Support Associate

Do you dream of a job where you have every opportunity to develop and grow both professionally and personally while doing the world’s most important job?

Welcome to Dibber!

Dibber is a global family-owned early childhood education group from the Nordics developing and running over 600+ Early Childhood Development (ECD) centers and schools in 9 countries and growing strongly.

We develop and manage world-class ECD centers. The purpose – to make all children experience and believe they are valuable –brings us to work every day. We create experiences for children and their parents or guardians, which have a positive impact on their lives. We continuously develop pedagogy, curriculum, and concepts designed with holistic child development at heart.

Dibber Pedagogy focuses on creating a learning environment for children to develop lifelong learning competencies, built on attitudes, knowledge, and skills, and to help them succeed in their future education, work, and life. Through every layer of the Dibber Childhood (our pedagogical framework), each child in our preschool goes on a magical learning journey.

Our Dibber Heart Culture provides a warm and inclusive atmosphere – for children and employees. We care about each other. We treat others with the kindness and respect we wish to receive. We create positive experiences, and we invest our hearts in what we do and in relationships with each other. Are you passionate about people, a leader with a warm heart and a great communicator? Would you like to help us get a successful start in India and set the foundation for our future growth? Then this job is for you.

Your Role: We are seeking an enthusiastic and results-driven Customer Support Associate to join our team. The ideal candidate will have excellent communication skills, a passion for education, and the ability to generate and convert inquiries into walk-ins for the preschool. You will play a pivotal role in guiding parents through the admission process and representing the brand positively.

Key Responsibilities: • Lead Generation & Follow-Up: Reach out to potential parents from the leads database and explain the benefits of the school’s programs. •

Handling Inquiries: Attend to incoming calls and emails, providing comprehensive information about admission procedures, curriculum, fee structure, and school facilities. • Appointment Scheduling: Encourage parents to visit the school by scheduling tours, meetings, and follow-ups. Ensure a seamless experience during the visit.

• Data Management: Maintain a detailed record of inquiries, follow-ups, and successful admissions. Track all activities and generate reports as needed. Skills & Qualifications: • Education: Bachelor’s degree or equivalent

• Experience: Minimum 1-3 years of experience in tele calling, lead generation, or admission consulting. Prior experience in educational institutions is an added advantage. • Communication: Excellent verbal and written communication skills in English and local languages. Strong persuasive skills are essential.

• Customer Focus: Must be customer-oriented with a knack for engaging parents, addressing concerns, and guiding them towards choosing the school. • Interpersonal Skills: Must have a friendly, warm demeanour and the ability to handle multiple inquiries at once

. • Computer Skills: Familiarity with basic CRM tools, Microsoft Office (Word, Excel), and email etiquette is

Job Type: Full-time

Pay: ₹500,000.00 - ₹600,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Work Location: In person