Customer Success Associate ( Dutch/German-C1 )

Job Title: Customer Success Associate - L1 (Dutch / German- Certified)

Work Mode: Work From Office
Process: International Process
Headcount: 10

Job Description

We are looking for a highly skilled Customer Success Associate - L1 with C1-level Dutch / German language proficiency to join our international customer service team at Siemens. The ideal candidate will be responsible for assisting customers, resolving queries, and ensuring a seamless customer experience.

Key Responsibilities:

• Provide customer assistance and issue resolution in Dutch/ German and English.
• Document customer interactions and maintain records in the system.
• Ensure end-to-end resolution of customer queries within defined timelines.
• Follow communication guidelines and maintain a professional and courteous approach.
• Collaborate with internal teams for complex problem resolution.

Key Requirements:

• Education: Graduate with a technical background.
• Experience: At least 1 year of experience in an international customer service domain.
• Language Proficiency:
• C1 Certified in Dutch/ German (mandatory).
• Excellent communication skills in English and Dutch with no Mother Tongue Influence (MTI) or Regional Tongue Influence (RTI).
• No grammatical or pronunciation errors.
• Work Mode: Work from Office.
• Shift: Rotational shifts (for both male and female employees).

Salary & Benefits:

• Salary: Up to ₹7.0 LPA.
• Interview Rounds:
• HR Round
• Operations Round
• Versant Round
• Cab Facility: Provided.

Job Type: Full-time

Pay: ₹580,000.00 - ₹650,000.00 per year

Work Location: In person