Customer Services Assistant Manager

Role Overview: You will be responsible for managing service partners, ensuring customer satisfaction, maintaining customer relationships, overseeing distributor management, handling tele sales, and managing consumer experience. Your key responsibilities will include developing and executing customer service strategies, achieving customer delight, improving CSAT scores, monitoring failure rates, reducing TAT, enhancing revenue, and working closely with sales and distributors for effective customer experience management. You will represent the voice of customers within the organization, implement the latest technology for service digitalization, increase customer engagement by 20%, ensure distributor satisfaction, and oversee the efficient operation of the Service Center in compliance with company policies. Understanding market needs, benchmarking competitors, resolving customer complaints promptly, and using feedback for continuous improvement will also be part of your role. Key Responsibilities: - Manage service partners and ensure customer satisfaction - Maintain customer relationships and oversee distributor management - Handle tele sales and manage consumer experience - Develop and execute customer service strategies - Achieve customer delight and improve CSAT scores - Monitor failure rates and reduce TAT - Enhance revenue and work closely with sales and distributors for effective customer experience management - Represent the voice of customers within the organization - Implement the latest technology for service digitalization - Increase customer engagement by 20% - Ensure distributor satisfaction and oversee the efficient operation of the Service Center in compliance with company policies - Understand market needs, benchmark competitors, and resolve customer complaints promptly - Use feedback for continuous improvement Qualification Required: - Possess technical skills such as partner management, understanding consumer behavior, and customer relationship management - Have conceptual skills including planning, time management, logical reasoning, and attention to detail - Desired attitude and personal traits include discipline, continuous improvement, and taking initiatives (Note: No additional details of the company were present in the Job Description),