Customer Service(International Voice Process )

Job Title: Customer Service Executive – International Voice Process
Location: Pune(Viman Nagar,Hinjewadi)Employment Type: PermanentExperience Required: 1 Months to 6 YearsShift Timing: US/UK Shift Timings /Night Shifts/Day Shifts/Rotational Shifts

Job Description:

We are looking for a dynamic and customer-focused Customer Executive to join our International Voice Process team. The ideal candidate will have excellent communication skills, a problem-solving attitude, and a passion for delivering outstanding customer service.

Key Responsibilities:

• Handle inbound and outbound calls from international customers.
• Address customer inquiries, complaints, and support issues in a timely and professional manner.
• Maintain accurate records of customer interactions and transactions.
• Ensure customer satisfaction by providing effective solutions.
• Meet performance targets and adhere to quality standards.
• Requirements:
• 1 months to 6 years of experience in a BPO or customer service role.
• Excellent verbal communication skills in English.
• Ability to work in a fast-paced environment and multitask effectively.
• Willingness to work in the Night shift.
• Positive attitude and customer-first approach.

What We Offer:Permanent employment with growth opportunities.

• Supportive and collaborative work environment.
• Training and development programs to enhance your skills.

Job Types: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹45,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Night shift
• Rotational shift
• UK shift
• US shift

Supplemental Pay:

• Commission pay
• Overtime pay
• Shift allowance

Language:

• English (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person