Customer Service/Customer Support Executive Internship in Noida (Hybrid)

Selected Intern's Day-to-day Responsibilities Include Understand the SOP, processes, and policies of the customer support department Handle incoming calls received on our customer support number Understand customer's problems with respect to the products (technical or non-technical), then, accordingly provide correct troubleshooting (if available) Ensure that the customer has provided all required details, and filled up the required form to process the case further Coordinate internally with different departments to resolve customer queries Maintain call records and share the report with the DRI on a daily basis Schedule reverse pick-ups of faulty products from customer's addresses About Company: Leaf Studios is one of the top five homegrown audio brands in India. We build 'value for money' wireless headphones which are the best in their price category and deliver the perfect audio experience to the urban millennials and Gen-Z of India. Show more Show less