Customer Service/Customer Support Executive Internship in Faridabad, Noida, Delhi

Job Description

Selected Intern’s Day-to-day Responsibilities Include Develop and refine SOPs for key customer service interactions Respond promptly to queries regarding orders, returns, warranties, and service requests as per defined SLAs Create weekly/monthly dashboards with insights and improvement suggestions Support in tracking and improving customer experience KPIs like CSAT, FCR, and TAT About Company: Headquartered in New Delhi, India, Jaina Group offers a wide range of mobile communication devices and consumer electronics to meet the needs of evolving Indian consumers. Almost four decades ago in 1991, Jaina Group's founder Mr. Pardeep Kumar Jain started the business with the distribution of renowned home appliances brands. In the year 2009, Jaina Group introduced its own mobile phone brand Karbonn and sold over 2.5 million handsets in a month. With the entry of smartphones in India, Karbonn further added its range of Karbonn smartphones in the year 2013. Show more Show less