Customer Service Specialist (Night Shift)

As an AI-first SaaS platform focused on systematic literature reviews, EasySLR aims to revolutionize the way literature reviews are conducted by providing cutting-edge features such as AI-assisted study selection, intelligent data synthesis, transparent conflict resolution, comprehensive dashboard analytics, auto full-text retrieval, and customizable data extraction forms. Our platform is meticulously designed by a team of experts with a strong background in building and scaling global products, ensuring technological excellence and user-centric design at every step. In this role, you will be responsible for supporting customer queries to help users effectively utilize the EasySLR platform. You should be able to adapt quickly to changing priorities and thrive in a fast-paced startup environment by remaining flexible, proactive, and solution-focused. Collaboration with technical teams to address product-related queries and analyzing customer feedback to contribute to product enhancement will be key aspects of your responsibilities. Additionally, implementing customer education strategies to maximize the use of EasySLR's platform will be crucial for success in this role. To excel in this position, you should possess 2-4 years of experience in customer support within a tech company, along with strong communication and quick learning skills suited for early-stage startup environments. Familiarity with software support, the ability to handle technical customer inquiries, and experience with customer support tools for data-driven service improvement are essential requirements. Flexibility in working rotational shifts will also be expected. At EasySLR, we offer a dynamic work environment that is at the forefront of AI and technology. You will have access to competitive compensation and opportunities for professional growth, along with a culture that fosters innovation, diversity, and work-life balance. If you are passionate about the transformative power of state-of-the-art technology in revolutionizing industries and seek to be part of a fast-paced and innovative startup, we encourage you to apply today and join our team.,