Customer Service Representative(1yr exp required)

Job Description

Job Title : International Customer Support Executive Location : Bangalore, India Work Days : 5 Days a Week (Rotational or Fixed Shifts Based on Business Needs) Work Type : Full-Time Job Description : We are looking for a dedicated and customer-focused International Customer Support Executive to join our team in Bangalore. The ideal candidate will handle customer queries and issues across phone, email, or chat channels, ensuring prompt resolution and high customer satisfaction. Key Responsibilities : Handle inbound and outbound customer interactions from international markets Resolve product or service issues promptly and professionally Maintain customer records by updating account information Escalate unresolved issues to the appropriate internal teams Deliver high-quality service and build sustainable relationships with customers * Requirements : Minimum 1 year of experience in international customer support (voice/email/chat) Excellent verbal and written communication skills in English Strong interpersonal skills with a customer-first attitude Ability to work in night shifts or rotational shifts Good problem-solving and conflict-resolution abilities Graduate or equivalent educational qualification preferred Preferred Skills : Experience using CRM tools like Salesforce, Zendesk, or Freshdesk Familiarity with basic technical troubleshooting Exposure to a BPO or call center environment What We Offer : Competitive salary and performance incentives 5-day working week with two days off Cab facility for night shifts (if applicable) Training and development opportunities Positive and inclusive work culture Job Types: Full-time, Permanent Pay: ₹32,000.00 - ₹35,000.00 per month Benefits: Provident Fund Schedule: Night shift Rotational shift US shift Supplemental Pay: Performance bonus Work Location: In person Speak with the employer +91 9687676593