Customer Service Representative - UK Voice & Email Support

About the role:

We are seeking a dedicated and skilled Customer Support Executive to manage email and voice-based support for our UK clients. This role involves handling customer queries, processing orders, extracting details from various platforms, and ensuring prompt and high-quality resolution.

Key Responsibilities:

• Handle inbound calls and respond to customer emails professionally.
• Resolve queries related to orders, services, and technical processes.
• Extract and compile information from various systems to assist customers.
• Process customer orders accurately and promptly.
• Maintain detailed and organized records in CRM/ticketing platforms.
• Collaborate with internal teams to resolve escalations or special requests.
• Deliver excellent after-sales support and contribute to customer satisfaction goals.

Required Skills & Experience:

• 1-6 years of experience in international voice and/or email support (B2B/B2C)
• Strong command of spoken and written English.
• Proficient in handling customer communication, ticketing, and CRM tools.
• Excellent problem-solving and multitasking abilities.
• Ability to work independently and meet daily targets and deadlines.
• Quick learner with a customer-first approach and attention to detail.

Why Join Us?

• Work in a professional, supportive environment with international exposure.
• Opportunity to develop skills in customer success, CRM, and global service handling.
• Career growth opportunities for top performers.

Apply today and become part of a growing team that values professionalism, integrity, and results.

Job Type: Full-time

Pay: ₹10,000.00 - ₹35,000.00 per month

Schedule:

• UK shift

Language:

• English (Preferred)

Work Location: In person