Roles and Responsibilities Handle international calls from customers across UK. Provide excellent communication skills to resolve customer queries and concerns. Work on an International Voice Process (IVP) platform, handling UK process. Fluency in spoken English is essential for this role. Offer exceptional after-sales service to customers. What Were Looking For Experience: 1-6 years in international voice process (B2B or B2C) Strong communication, negotiation, and persuasion skills Ability to work independently & achieve sales targets Experience with CRM & sales tracking tools Results-driven mindset with a proactive approach Job Type: Full-time Pay: ₹15,000.00 - ₹35,000.00 per month Schedule: UK shift Work Location: In person
Roles and Responsibilities Handle international calls from customers across UK. Provide excellent communication skills to resolve customer queries and concerns. Work on an International Voice Process (IVP) platform, handling UK process. Fluency in spoken English is essential for this role. Offer exceptional after-sales service to customers. What Were Looking For Experience: 1-6 years in international voice process (B2B or B2C) Strong communication, negotiation, and persuasion skills Ability to work independently & achieve sales targets Experience with CRM & sales tracking tools Results-driven mindset with a proactive approach Job Type: Full-time Pay: ₹15,000.00 - ₹35,000.00 per month Schedule: UK shift Work Location: In person
About the role: We are seeking a dedicated and skilled Customer Support Executive to manage email and voice-based support for our UK clients . This role involves handling customer queries, processing orders, extracting details from various platforms, and ensuring prompt and high-quality resolution. Key Responsibilities: Handle inbound calls and respond to customer emails professionally. Resolve queries related to orders, services, and technical processes. Extract and compile information from various systems to assist customers. Process customer orders accurately and promptly. Maintain detailed and organized records in CRM/ticketing platforms. Collaborate with internal teams to resolve escalations or special requests. Deliver excellent after-sales support and contribute to customer satisfaction goals. Required Skills & Experience: 1-6 years of experience in international voice and/or email support (B2B/B2C) Strong command of spoken and written English . Proficient in handling customer communication , ticketing, and CRM tools. Excellent problem-solving and multitasking abilities. Ability to work independently and meet daily targets and deadlines. Quick learner with a customer-first approach and attention to detail. Why Join Us? Work in a professional, supportive environment with international exposure. Opportunity to develop skills in customer success, CRM, and global service handling. Career growth opportunities for top performers. Apply today and become part of a growing team that values professionalism, integrity, and results. Job Type: Full-time Pay: ₹10,000.00 - ₹35,000.00 per month Schedule: UK shift Language: English (Preferred) Work Location: In person
About the role: We are seeking a dedicated and skilled Customer Support Executive to manage email and voice-based support for our UK clients . This role involves handling customer queries, processing orders, extracting details from various platforms, and ensuring prompt and high-quality resolution. Key Responsibilities: Handle inbound calls and respond to customer emails professionally. Resolve queries related to orders, services, and technical processes. Extract and compile information from various systems to assist customers. Process customer orders accurately and promptly. Maintain detailed and organized records in CRM/ticketing platforms. Collaborate with internal teams to resolve escalations or special requests. Deliver excellent after-sales support and contribute to customer satisfaction goals. Required Skills & Experience: 1-6 years of experience in international voice and/or email support (B2B/B2C) Strong command of spoken and written English . Proficient in handling customer communication , ticketing, and CRM tools. Excellent problem-solving and multitasking abilities. Ability to work independently and meet daily targets and deadlines. Quick learner with a customer-first approach and attention to detail. Why Join Us? Work in a professional, supportive environment with international exposure. Opportunity to develop skills in customer success, CRM, and global service handling. Career growth opportunities for top performers. Apply today and become part of a growing team that values professionalism, integrity, and results. Job Type: Full-time Pay: ₹10,000.00 - ₹35,000.00 per month Schedule: UK shift Language: English (Preferred) Work Location: In person
Overview We are looking for an experienced Senior Backend Developer (Node.js) who is passionate about building scalable and efficient backend systems. If you're someone who enjoys solving complex technical problems, writing clean code, and working in agile teams — we'd love to connect with you! Duties Design and develop scalable backend services using Node.js and frameworks like Express, Hapi, or Fastify Build and maintain RESTful APIs for frontend and third-party integrations Work with both SQL (MySQL, PostgreSQL) and NoSQL (MongoDB, DynamoDB) databases Optimize backend performance and write clean, testable code Collaborate with cross-functional teams including frontend, DevOps, and QA Participate in agile/scrum meetings and development sprints Stay up-to-date with best practices and backend trend Skills Minimum 2 years of hands-on Node.js experience Proficiency in backend frameworks (Express, Hapi, Fastify, etc.) Good understanding of REST API design Experience with database management (SQL & NoSQL) Knowledge of unit and integration testing Familiarity with agile methodologies. Nice to Have Experience with AWS services (Lambda, EC2, S3, RDS) Exposure to CI/CD pipelines and DevOps tools We welcome applicants who are passionate about technology and eager to contribute to innovative projects. If you possess the required skills and are looking for an opportunity to grow within a collaborative environment, we encourage you to apply. Job Type: Full-time Pay: ₹600,000.00 - ₹1,000,000.00 per year Work Location: In person
About the Role: We are hiring Sales Executive for our UK Voice process . This is a Client-facing role where you will be responsible for outbound sales calls, lead conversion, and customer interaction. The ideal candidate is confident, persuasive, and motivated to achieve sales targets while maintaining excellent customer relationships. Key Responsibilities: Make outbound calls to UK-based leads and potential customers Clearly explain company services and handle queries with confidence Persuade and convince customers, overcoming objections professionally Follow up with leads and assist in successful closures Maintain accurate records of conversations, leads, and sales activity in CRM Work closely with internal teams to ensure smooth onboarding and service delivery Required Skills & Qualifications: Excellent English communication (speaking & listening) Confident in handling sales conversations Strong negotiation and persuasion skills Minimum qualification : Graduation (preferred) Experience in International sales/ voice process in an advantage Apply today if you have the confidence, communication skills, and drive to succeed in international sales! Job Type: Full-time Pay: ₹15,000.00 - ₹35,000.00 per month Language: English (Preferred) Work Location: In person
Role Overview We are looking for a Quality Analyst (QA) to monitor and evaluate customer interactions in our BPO process. The QA will ensure that every call/chat meets company standards for quality, compliance, and customer satisfaction, while providing feedback and coaching to agents for continuous improvement. Key Responsibilities Monitor and evaluate inbound/outbound calls, chats, and emails for quality and compliance. Identify gaps in customer service and provide actionable feedback to agents. Develop and update quality monitoring forms, scorecards, and reports. Conduct regular calibration sessions with team leaders and managers to ensure consistency. Share insights with management to improve training and process efficiency. Ensure adherence to policies, compliance requirements, and client expectations. Maintain accurate quality records and dashboards. Required Skills & Experience Graduate in any discipline. 1–3 years of experience as a Quality Analyst in a BPO/Contact Centre. Strong knowledge of quality monitoring tools and methodologies. Excellent listening, analytical, and report-writing skills. Good communication and interpersonal skills to deliver feedback effectively. Ability to work in a fast-paced environment and manage multiple tasks. Nice-to-Have Skills Familiarity with CRM tools, call monitoring software, or speech analytics platforms. Knowledge of customer experience metrics (CSAT, NPS, FCR, etc.). Experience in voice and non-voice processes. What We Offer Competitive salary package Growth and career development opportunities Friendly and collaborative work environment Job Type: Full-time Pay: ₹10,000.00 - ₹40,000.00 per month Work Location: In person