Customer Service Representative – Outbound Calling

Job Description

Position: Customer Service Representative – Outbound Calling (HVAC Process) Number of Openings: 3 Experience Required: 1–2 years in outbound calling, preferably in a service-based or sales environment Salary Range: ₹30,000 – ₹35,000/month Working Hours: 10-hour shift, 6 days/week (US shift: 6:30 PM – 4:30 AM IST) Location: Mohali Office – On-site Key Responsibilities: Making outbound calls for appointment scheduling, follow-ups, and membership promotions Recording accurate customer and call data in CRM systems Adhering to scripts and guidelines to ensure consistent quality Meeting daily/weekly call and conversion targets Conducting customer satisfaction surveys Coordinating with the US team for a smooth service workflow Job Type: Full-time Pay: ₹30,000.00 - ₹35,000.00 per month Schedule: Night shift US shift Language: English (Preferred) Hindi (Preferred) Work Location: In person Speak with the employer +91 8867589123