Customer Service Representative

Job Description

We are looking for a motivated and dedicated Customer Support Intern to join our team! In this role, you will play a crucial part in managing customer calls and messages, ensuring an outstanding experience with our products and services. This is an exciting opportunity for individuals who want to gain hands-on experience in customer service. Key Responsibilities: Handle Inbound Calls and Messages: Efficiently manage incoming customer calls and messages, ensuring high-quality service and satisfaction. Resolve Customer Issues: Identify and address customer concerns in a prompt and accurate manner, maintaining a positive and friendly attitude. Provide Product Information: Assist customers by offering detailed information about products and services, guiding them to make informed decisions. Process Orders and Returns: Help customers place orders, process returns, and track shipments to ensure a smooth experience. Maintain Records: Accurately log all customer interactions, issues, and resolutions in the customer support system for future reference. Follow-Up: Conduct follow-up calls to ensure customer issues are resolved, and gather valuable feedback on their experience. Collaborate: Work closely with other departments to resolve complex issues and continuously improve the customer experience. Stay Informed: Keep yourself updated on product knowledge, company policies, and industry trends to provide accurate support and information. Job Type: Full-time, Permanent Location: Saki Naka, Andheri East Schedule: Day shift Salary: ₹20,000 - ₹30,000 per month Benefits: Cell phone reimbursement Provident Fund Experience: Total work experience: 1 year (Preferred) If you are passionate about customer service, have a keen interest in helping others, and want to make a difference, we encourage you to apply! This position provides a great opportunity for growth and professional development in a supportive work environment. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Provident Fund Schedule: Day shift Language: English (Preferred) Hindi (Preferred) Work Location: In person