Customer Service Representative (Domestic)

Job Description

We are seeking a dedicated and enthusiastic IT Customer Support Executive to join our team Key Responsibilities: Customer Interaction: Respond to customer inquiries via phone, email, live chat, or other communication channels in a professional and courteous manner. Issue Resolution: Address customer complaints and resolve issues effectively and efficiently while maintaining customer satisfaction. Product Knowledge: Stay updated on the company's products/services to provide accurate and helpful information to customers. Ticket Management: Log and track customer issues in the support system, ensuring timely follow-ups and resolutions. Problem Solving: Diagnose and troubleshoot technical issues, working closely with relevant departments to escalate and resolve complex problems. Customer Education: Guide customers on product features and usage to enhance their overall experience and ensure they maximize the value of the product/service. Feedback Collection: Gather customer feedback to identify areas for improvement in products and services and communicate insights to the team. Maintain Records: Keep accurate records of customer interactions, transactions, and feedback, ensuring that all details are properly documented. Requirements: Education: High school diploma or equivalent required. Experience: 0–1 years of experience in a customer support or customer service role preferred. Communication Skills: Strong written and verbal communication skills. ( Hindi OR English) Job Types: Full-time, Fresher Schedule: Evening shift Morning shift Night shift Rotational shift Education: Higher Secondary(12th Pass) (Preferred) Job Types: Full-time, Permanent Pay: ₹10,531.31 - ₹15,000.00 per month Schedule: Day shift Morning shift Weekend availability Language: English (Preferred) Hindi (Preferred) Work Location: In person Speak with the employer +91 99153 18281