Customer Service Representative

Job Description:
We are looking for a proactive and dedicated Customer Support Executive to manage and support our e-commerce operations. The ideal candidate will be responsible for handling customer queries, coordinating order fulfillment, and ensuring smooth day-to-day operations across platforms.

Key Responsibilities:

• Handle e-commerce related customer issues and queries on calls, WhatsApp, and email.
• Call COD (Cash on Delivery) customers for order confirmation.
• Coordinate with logistics teams to ensure timely shipment and delivery.
• Manage daily order operations, including booking and labelling of shipments.
• Maintain accurate records of orders, returns, and customer interactions.
• Resolve post-order support tickets, including delivery issues, exchanges, or returns.
• Provide clear and timely updates to customers about their order status.
• Collaborate with the product and marketing team to address customer feedback.
• Ensure a high level of customer satisfaction and professionalism in communication.

Requirements:

• Bachelor’s degree or equivalent.
• Minimum 1 year of experience in customer support or e-commerce operations.
• Strong communication skills (English & Hindi preferred).
• Familiarity with basic tools like Excel, Google Sheets, and e-commerce platforms.
• Ability to multitask and manage priorities under pressure.
• Problem-solving attitude with a customer-first mindset.

Preferred Skills:

• Experience with Shopify, or any other e-commerce platform.
• Knowledge of basic shipment processes and logistics coordination.
• Comfortable with CRM and support ticketing tools.

Benefits:

• Competitive salary
• Training and professional growth opportunities
• Positive and collaborative work environment

Schedule:

• Day shift
• 6 days/week

Experience:

• Customer support: 0 to 1 year (Preferred)

Language:

• Hindi, English (Required)

Interested candidates may apply with an updated resume.

Job Types: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹22,000.00 per month

Benefits:

• Food provided
• Paid sick time

Work Location: In person