Customer Service Representative (CSR)

We are seeking an experienced Customer Service Representative (CSR) to manage and support key customer accounts. This role ensures smooth order processing, professional communication, and prompt issue resolution while coordinating with internal teams. The ideal candidate is customer-focused, organized, and experienced in manufacturing environments

Skill / Qualifications

• Bachelor's degree in any discipline.
• 3+ years of professional experience in a customer service or sales support role.
• Experience in a manufacturing environment is required.
• Preferred background in the Polymer, Pigments, or Chemical industry.
• Strong verbal and written communication skills.
• Proficient in MS Office (Excel, Word, Outlook).
• Strong understanding of

  Lean Six Sigma principles.

• Well-organized and detail-oriented with strong follow-through.
• Ability to multitask and prioritize work in a fast-paced environment.
• Experience working with ERP/order management systems is a plus.

Job Responsibilities

• Act as the primary customer contact for assigned accounts.
• Manage the complete order cycle: order entry, tracking, delivery, and invoicing.
• Clearly communicate the value of products and services.
• Develop a deep understanding of customer operations and requirements.
• Professionally handle communication via phone and email.
• Accurately process incoming orders, confirm pricing, and check product availability.
• Provide timely updates regarding order status and account-related changes (personnel, address, forecasts, etc.).
• Administers customer complaints, returns, and credits efficiently.
• Respond to inquiries on pricing, product availability, MSDS, certifications, etc.
• Follow all applicable ISO and quality procedures.s.
• Utilize system tools and reports to support proactive customer service.
• Maintain accurate and updated customer records including notes, emails, and special instructions.
• Participate in customer calls and visits alongside the sales team.
• Coordinate with supply and shipping teams to manage order modifications and minimize aged inventory.
• Support additional assignments and special projects as needed.