Job description About Fly My Cart: Fly My Cart is a growing courier and logistics platform dedicated to providing fast, reliable, and customer-friendly delivery solutions. Join our team and help build a customer service experience that stands out in the logistics space. Roles & Responsibilities: Handle customer queries via phone, WhatsApp, and email in a polite and professional manner. Resolve customer complaints and escalate complex issues to the appropriate team. Provide real-time updates on shipment status, delivery, and pickup schedules. Maintain accurate records of customer interactions. Ensure customer satisfaction and build trust with timely communication. Coordinate with backend and delivery teams for quick resolution. Assist in onboarding new customers and guiding them through the app usage. Key Skills Required: Good verbal and written communication in English, Hindi, and/or regional languages. Basic computer knowledge and typing speed. Active listening, patience, and problem-solving mindset. Positive attitude and willingness to learn. Familiarity with WhatsApp, Google Sheets, or CRM tools is a plus. Eligibility: Freshers with good communication skills are welcome. Interns pursuing graduation or just completed. Candidates with up to 6 months of customer support or BPO experience preferred but not mandatory. Perks & Benefits: Performance-based incentives Internship certificate (for interns) Friendly and growing work environment Opportunity for full-time role after internship Learning & growth in logistics and communication skill Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹18,000.00 per month Benefits: Health insurance Language: English (Preferred) Hindi (Preferred) Work Location: In person Speak with the employer +91 9036252117
About Fly My Cart: Fly My Cart is a growing courier and logistics platform dedicated to providing fast, reliable, and customer-friendly delivery solutions. Join our team and help build a customer service experience that stands out in the logistics space. Roles & Responsibilities: Handle customer queries via phone, WhatsApp, and email in a polite and professional manner. Resolve customer complaints and escalate complex issues to the appropriate team. Provide real-time updates on shipment status, delivery, and pickup schedules. Maintain accurate records of customer interactions. Ensure customer satisfaction and build trust with timely communication. Coordinate with backend and delivery teams for quick resolution. Assist in onboarding new customers and guiding them through the app usage. Key Skills Required: Good verbal and written communication in English, Hindi, and/or regional languages. Basic computer knowledge and typing speed. Active listening, patience, and problem-solving mindset. Positive attitude and willingness to learn. Familiarity with WhatsApp, Google Sheets, or CRM tools is a plus. Eligibility: Freshers with good communication skills are welcome. Interns pursuing graduation or just completed. Candidates with up to 6 months of customer support or BPO experience preferred but not mandatory. Perks & Benefits: Performance-based incentives Internship certificate (for interns) Friendly and growing work environment Opportunity for full-time role after internship Learning & growth in logistics and communication skill Job Types: Full-time, Permanent, Fresher Pay: ₹12,000.00 - ₹18,000.00 per month Benefits: Health insurance Paid sick time Paid time off Provident Fund Language: English (Preferred) Hindi (Preferred) Work Location: In person