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NatWest Group
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Customer Service & Operations Analyst

Customer Service & Operations Analyst

NatWest Group

0 years

0 Lacs

chennai tamil nadu india

Posted:2 days ago| Platform: Foundit logo

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Skills Required

customer service industry knowledge banking systems products processes

Work Mode

On-site

Job Type

Full Time

Job Description

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.This role is based in India and as such all normal working days must be carried out in India.Join us as a Customer Service & Operations Analyst

In this customer centric role, you'll deliver successful outcomes for your customers by investigating their queries and understanding their needs
You'll be liaising with customers and businesses to accurately collect information in order to solve their queries
This is an opportunity to be recognised as a subject matter expert, enhancing your reputation throughout the bank
We are offering this role at senior analyst level

What you'll do
As our Customer Service & Operations Analyst, you'll maintain a clear understanding of the needs of our customers and stakeholders to deliver the most appropriate and fit-for-purpose solutions when dealing with complex issues. You'll also support the unit leader by allocating work, making sure processes are followed and helping in the development of business continuity plans.

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Customer Service & Operations Analyst