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NatWest Group
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Customer Service & Operations Analyst

Customer Service & Operations Analyst

NatWest Group

0 years

0 Lacs

chennai tamil nadu india

Posted:2 days ago| Platform: Foundit logo

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Skills Required

contact centre operations performance metrics

Work Mode

On-site

Job Type

Full Time

Job Description

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.This role is based in India and as such all normal working days must be carried out in India.Join us as a Customer Service & Operations Analyst

This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes
You'll be actively participating in initiatives to improve customer service, processes and procedures
You'll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role

What you'll do
In this key role, you'll be providing crucial support to customers and colleagues in our contact centres. You'll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.

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Customer Service & Operations Analyst