Customer Service New Associate

 About The Role  

Skill required: Retirement Solutions - Data Entry Services

Designation: Customer Service New Associate

Qualifications:Any Graduation

Years of Experience:0 to 1 years
Language - Ability:English(Domestic) - Proficient
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Money Movement Services (MMS) team’s objective is to process work related to transferring funds from external carriers into TIAA retirement account of the Plan Participant. The function involves verification/validation of information provided in Asset Transfer Forms and generating Letter of Acceptance to financial institutes, carriers and plan participants.Retirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the bestProcess of inputting, updating, or managing information in various digital formats. This includes tasks such as typing data into spreadsheets or databases, verifying accuracy, and ensuring that information is organized and accessible. Data entry services are often outsourced to specialized providers for efficiency and accuracy in handling large volumes of data.

What are we looking for?

Agility for quick learning

Collaboration and interpersonal skills

Ability to work well in a team

Ability to perform under pressure

Ability to meet deadlinesUS Retirement Services domain – Working knowledge in 401k, 403b, payment processing Good Attention to detail with research and timely resolution ability.Ability to work in complex & challenging situations.Excellent written & communication skills

Roles and Responsibilities:

Perform all Money Movement Services functions in accordance with the SOP.

Reviewing information provided by the plan participant in the Asset Transfer Forms

Research /validate if there are any plan restrictions that will stop the rollovers in

Request and send appropriate Letter of acceptance to carriers and plan participants

Follow-up mailings and documentation in compliance with regulatory requirements

Funds Validation

Manage assigned cases in time with accuracy

Adhere to the Service levels & meet the desired numbers monthly.
 Qualification Any Graduation