Customer Service

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

MEDTECH LIFE PVT. LTD.

1 - 3 Lacs

Mumbai

Posted:8 hours ago

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Job Description

Key Responsibilities:

Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner
Resolve customer complaints and issues with empathy and efficiency
Maintain detailed records of customer interactions, transactions, comments, and complaints
Provide accurate, valid, and complete information using the right methods/tools
Process orders, forms, applications, and requests
Follow communication procedures, guidelines, and policies
Escalate unresolved issues to the appropriate internal teams
Keep updated on product knowledge and company services to better assist customers
Support the team in achieving individual and departmental goals

Requirements:

Proven customer support experience or experience as a Client Service Representative
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices is an advantage
Excellent communication and interpersonal skills
Customer-oriented mindset with the ability to stay calm under pressure
Problem-solving skills and attention to detail
Minimum qualification: High school diploma (Bachelor’s degree preferred)

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

Health insurance
Provident Fund

Education:

Bachelor's (Required)

Experience:

5 months: 2 years (Required)

Language:

English (Required)
Marathi (Required)
Hindi (Required)

Willingness to travel:

100% (Required)

Work Location: In person

Skills Required

Email Chat Customer Complaints Product Knowledge Customer Support Client Service CRM Systems Communication and Interpersonal Skills Attention to Detail Health Insurance Provident Fund Chat and email support Customer service

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Job Type

Full Time

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Customer Service