Customer Service

Credicus Business Services

0 - 4 years

4 - 8 Lacs

Thane Maharashtra India

Posted:7 months ago

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Job Description

Key Responsibilities:

Answer customer inquiries regarding products, services, or policies via phone, email, or chat.
Resolve customer complaints and issues in a timely and effective manner.
Provide product or service information, helping customers make informed decisions.
Process orders, returns, and exchanges, ensuring accuracy and customer satisfaction.
Maintain customer records and ensure up-to-date information is captured in the system.
Escalate complex issues to the appropriate department or supervisor when necessary.
Ensure compliance with company policies, procedures, and quality standards.
Follow up with customers to ensure issues are resolved and provide additional support if needed.
Handle billing inquiries, payment issues, and provide solutions in a professional manner.
Stay updated on product/service changes, policies, and best practices to provide accurate information to customers.
Contribute to improving customer service processes and enhancing the overall customer experience.

Skills Required

customer service communication skills problem-solving active listening patience empathy time management multitasking

Work Mode

On-site

Job Type

Full Time

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