Customer service- international voice

Please find the JD. Job description We are actively seeking a dedicated and customer-focused professional to join our team as a Customer Service Executive, specializing in inbound call processes. The successful candidate will be responsible for handling incoming calls, addressing customer inquiries, and ensuring a positive customer experience. Role & responsibilities •€€€€€€€€ Resolving billing issues using query solving techniques and providing clear and concise information. questions about billing or services. •€€€€€€€€ Manage International inbound customer calls with a focus on providing exceptional service and resolving inquiries. •€€€€€€€€ Listen actively to customer needs, concerns, and feedback, and respond appropriately. •€€€€€€€€ Accurately document customer interactions and update records in the CRM system. •€€€€€€€€ Collaborate with team members and other departments to resolve complex issues. •€€€€€€€€ Meet and exceed performance targets for call handling and customer satisfaction. •€€€€€€€€ Stay informed about company products, services, and policies to provide accurate information to customers **Requirements:** - Minimum of 6 Moths of experience in inbound call processes within a customer service environment.- Excellent verbal communication skills with a clear and professional phone manner.- Strong problem-solving abilities and the ability to think on your feet.- Familiarity with CRM systems and call center software.- Ability to work in a fast-paced environment and handle high call volumes.- Customer-centric mindset with a commitment to delivering top-notch service. Preferred candidate profile •€€€€€€€€ Reviewing account information and answers. •€€€€€€€€ In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes) •€€€€€€€€ Experience resolving customer issues in billing, •€€€€€€€€ Demonstrated communication skills. •€€€€€€€€ The clarity in thought process (Able to articulate his/ her thought) •€€€€€€€€ Ability to handle tough situations with customers. •€€€€€€€€ Strong ability to multitask and take fast decisions independently. •€€€€€€€€ Willing to work in a 24*7 environment (Rotational shifts/5 Days a week). •€€€€€€€€ Customer Centric & Logical Thinking & Need to be Enough Spontaneous •€€€€€€€€ Ensure Timely & Professional Responses to all Queries. Perks and Benefits Perks and benefits Cab Facility both ways [ Pick up and drop within Transport radius] Immense Growth Opportunities​.

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Job Types: Full-time, Permanent

Pay: ₹28,000.00 - ₹37,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Rotational shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Work Location: In person

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+91 9205936567