Customer Service Executive – Ticketing Department

*Key Responsibilities:*

Handle customer queries for flight, train, and bus ticketing.

Manage inbound & outbound calls professionally.

Provide information on fare rules, schedules, seat availability, and travel-related queries.

Coordinate with airlines, travel partners, and internal teams for smooth operations.

Resolve customer issues and escalate complex cases when required.

Maintain service-level standards for accuracy, response time, and customer satisfaction.

Deliver after-sales support and follow up with customers.

*Requirements:*

Graduate (Travel & Tourism preferred)

1–2 years of customer service/ticketing experience

Strong communication skills

Knowledge of fare calculations, refunds & reissues

Ability to multitask and handle pressure

Job Type: Full-time

Pay: ₹20,000.00 - ₹250,000.00 per month

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person