Customer Service Executive- Systems & Service Engineering

Role Overview: As an Enterprise Services Provisioning, Testing, and Migration Engineer at Tata Communications, your primary responsibility will be provisioning, configuring, and troubleshooting access network and services for enterprise customers. You must possess a strong technical foundation in Carrier Ethernet, IP routing, and switching. Additionally, you will be expected to manage escalations and support field engineers. This hands-on role requires strict adherence to agile delivery processes, effective stakeholder communication, and the flexibility to work in secure environments or shifts. Key Responsibilities: - Provisioning: - Provision and configure access networks manually and through automation tools. - Collaborate with relevant workgroups to improve network performance, remove legacy platforms, and consolidate network resources with minimal impact on end users and other customer platforms. - Identify and resolve network provisioning failures, determine root causes, and suggest corrective actions. - Provide remote support to field engineers for commissioning new services. - Optimize provisioning processes for agile and timely delivery. - Manage escalations within the team and ensure clear communication with stakeholders. - Testing and Migration: - Conduct throughput and performance testing using tools like Wireshark and Geoprove. - Troubleshoot enterprise voice provisioning issues, including SIP PRI. - Perform network validations and assist in migrations with minimal service interruptions. - Collaboration: - Engage with global customers, providing regular updates on provisioning and testing. - Work closely with cross-functional teams to deliver end-to-end enterprise network solutions. - Ensure compliance with workplace health and safety (WHS) policies. Qualification Required: - Strong expertise in Carrier Ethernet, IP management, routing, and switching. - Proficiency in networking protocols such as VLAN encapsulation, MPLS, L2/L3 VPN, BGP, OSPF, Static Routing, and IPv4/IPv6. - Experience in working on various vendor platforms, transmission systems, and network management system applications such as Huawei U2000, Cisco EPM, Nokia NFM, and TeMIP. - Familiarity with access aggregates Cisco ASR, Juniper, and Huawei, IP access routers CISCO NCS540, ASR903. - Experience with enterprise voice switching and provisioning - C20, Ribon SBC, Ribon PSX. - Excellent troubleshooting skills, with proficiency in packet tracing and analysis tools like Wireshark and Geoprove. Additional Details: You may be required to work shift hours, including in secure rooms if necessary. Adaptability to flexible time schedules and the ability to work independently are essential. Effective verbal and written communication skills, along with a "Can-do" attitude, excellent time management, and multitasking capabilities are highly valued. Preferred qualifications include CCNA/CCNP certifications. Moreover, actively contributing to maintaining a safe and compliant workplace, adhering to all workplace health and safety standards, and being flexible to work in Australian Business Hours are critical responsibilities in this role.,