Customer Service Executive | Gurgaon Sector 66

Responsibilities:

1. Engage with potential B2B customers to understand and address their inquiries.

2. Provide comprehensive information about products or services, addressing customer concerns.

3. Collaborate closely with the sales team to qualify leads and seamlessly transfer them to the appropriate sales manager.

4. Maintain an in-depth knowledge of products/services to effectively communicate value propositions.

5. Respond promptly to customer inquiries with a strict focus on turnaround time (TAT) through various communication channels (phone, email, chat).

6. Update customer interactions and comments in the system for efficient record-keeping.

7. Collaborate with cross-functional teams to enhance and optimize the overall customer experience.

Requirements:

1. Excellent communication and interpersonal skills in both English & Hindi languages.

2. Strong problem-solving abilities and a customer-centric approach.

3. Familiarity with CRM or similar software and basic computer skills.

4. Ability to thrive in a fast-paced environment and adapt to changes.

5. Previous experience in customer service or pre-sales is advantageous.

6. Positive attitude, enthusiasm, and a proactive willingness to learn.

7. Graduation or equivalent degree/certification required.

Job Type: Permanent

Pay: ₹200,000.00 - ₹400,000.00 per year

Benefits:

• Health insurance
• Life insurance
• Paid time off
• Provident Fund

Work Location: In person